Dear Valued Customer,
Hudson Robotics appreciates our relationship with our customers, and we are committed to supporting you and your important scientific work. The COVID-19 outbreak is highly disruptive and presents many challenges and uncertainties. To that end, Hudson Robotics has enacted business plans designed to safeguard our employees and their families while maintaining our inventory, manufacturing, production, customer care and service capacity.
As part of our business planning, we invested in an IT infrastructure that enables effective remote working. Our experienced laboratory teams will work flexible schedules to both minimize the impact of COVID-19 while supporting our employees and customers.
We are currently open for business and, as an absolute priority, we will be continuing to support projects with our customers without disruption. We have put in place contingency measures to support any additional changes that might be needed as guidelines are updated.
What are we doing?
- Minimizing the number of employees onsite at any given time by working from home for staff who do not need to be in our facilities and extended working hours to meet both business and family needs.
- Securing critical materials to enable our continued operations to support our customers’ needs.
- Restricting all visitors to our sites, other than those that are critical to maintaining our operational capabilities, and meeting customers using virtual technologies to reduce the risks to all parties.
- Restricting travel for all employees.
Hudson Robotics has implemented these changes to maintain business as usual while safeguarding our employees and customers. We are not currently experiencing any delays in product distribution. If we experience any delays that impact our customers, please rest assured that we will be contacting those affected directly.
If you have any concerns regarding ongoing projects or product shipments, please inquire through your normal point of contact, such as our sales team or contact us at firstname.lastname@example.org or via phone 973-376-7400.
Our teams are working hard to support you and your laboratory needs during this difficult time. Thank you for supporting Hudson Robotics.
Phil Farrelly, CEO